My latest chat session with a 50 cent book.

[zeeman]

I thought this was humorous:

Steven: If you have any other doubt or concern feel free to contact us back anytime.
Steven: Is there anything else I can assist you with?
robert: Do you know where I can find so vaseline. It's a lot easier take it up the ass when u use vaseline?
Steven: Please do not use that language here. We would gladly help you but as requested by the Horses Department yo must contact them directly.
robert: What language. I got screwed by your horse department. That's the reality of it. When a man gets screwed, it goes up his ass. Men don't have vagina's. Nothing wrong with my language. Were all adults. It's in the rules. Read the rules about adult language. the word ass is allowed.
Steven: As explained,the Horses Department will gladly answer all your questions and complains in regards this situation, but they requested you to call them to the 1-800 number provided to you on this chat,

 

[zeeman]

Funny thing is this whole arguement is over $7. I find it humourous how inflexible this 50 cent book is. Here's some more humorous chat:


Steven: As explained,the Horses Department will gladly answer all your questions and complains in regards this situation, but they requested you to call them to the 1-800 number provided to you on this chat,
robert: Your horse department is very inflexible, and they are screwing me right now with a stiff one.
Steven: Did you call them ?
robert: Yes I did. Very stiff and inflexible. Next time I will make sure I have 2 jars of vase.
Steven: Let me see what I can do for you.
Steven: I just received the information that if you want to become a part of the all scratch refund program you must apply for it. because at the moment your account does not belong to this.
Steven: you just need to call them and speak with them again. they will help you with your inquiries

 

[zeeman]

Some more reality offshore chat:

Steven: Is there anything else I can assist you with?
robert: This is very humourous. I was only looking for a refund of $3. I find the rules and stiffness of your company very sad. This is so funny to me. This will not result in any goodwill for your company. I do appreciate the entertainment. Your company should try and screw the customer a lot less. Maybe instead of Bonus Play bonuses you can offer a free annual supply of lube!
Steven: We encourage you to read our rules regarding Horses at the following link
Steven: http://www.5dimes.com/racebook.html
robert: I understand your rules, and they suck. You shouldn't have to dig deep for some stupid obscure rule. Common sense should be the #1 rule.
robert: Again this argument is all about $3. You guys are a joke, but stock up on the lube. It will payoff in the future. I know I won't be the last customer that takes it where the sun don't shine! LOL
Steven: I understand your frustration in regards this situation, but the rules and regulation on Horses Wagering are all properly posted on the web site so the customer may have access to them at any time. I will pass your complains to the Management Staff , but at the moment as per rules set by Management, unfortunately there is nothing more I can do for you.
Steven: If you allow me a minute I will speak with the General Manager. One moment please.
robert: I make a pick 4 wager 1.5 hours before the 1st leg starts. 5 minutes after my wage my single in the first leg gets scratch. Common sense tells you if your single in the 1st leg gets scratch before the wager starts than the ticket gets refunded. No a your company, because if you dig deep you find a rule that tells you a pick 4 turns into a 3 race parlay. And than if you dig deeper it states you can opp out of this stupid rule and have your ticket refunded. If I wanted a 3 horse parlay I would have bet a 3 horse parlay. I wanted a pick 4, but you guys give me a 3 horse parlay. I could see if the scratch happened after the pick for started, but it happened an hour before, and in the 1st leg. Please don't take it any futher. Don't set any precedents on my behalf. Keep the $3.
Steven: Thank you for your patience, Kindly wait while I transfer you to the General Manager.

Please wait while I transfer the chat to 'Tony'.

 

[zeeman]

This is how I pass the time on my dayoff. Arguing of $3-$7 with a 50 cent bookie.

 

[Cusipz]

Hahaha, good luck with Tony. He'll cut your limits and tell you to gtfo...especially if you are right.

 

[JakeT.]

Funny, but I think they are in the right considering it's in their rules. Then again if it was my company, I'd just give you your $3 back and tell you to stop bothering me.

 

[zeeman]

Here is the last of it:


Tony: greetings, I'm the general manager
Tony: allow me a moment to review this chat
Tony: have you read the house rules regarding scratches?
robert: Tony don't waste your time. You rules suck and are stupid. In my instance clear common sense would result in a refund of my wager. 5 dimes has taken advantage of me, but thank god it was only a matter of $3. Because of your stupid rules I was in a lose, lose situation. A big sucessful company shouldn't take advantage of their customers like this. Keep the $3. This has been very entertaining getting screwed by you guys.
robert: Well worth $3.
robert: I know horse tracks all have different rules, but what happened with my wager would have been treated the same by every horse trach in the USA. Ticket would have been refunded. And there's a reason why every track would refund. Common sense, any other result would be unfair to their customer's.
Tony: i asked a simple question
Tony: you want to give me lip, then you're not getting any help from me
Tony: have a good day
Tony: as you're not intelligent to understand the rule is in your favor
Tony: and i don't have the time to talk to children
robert: Tony, I'm sure I know more about betting horses than you. You must stick to your routine. I didn't give you any lip. I don't want any help from tony. And finnally the rule screw's the customer. It is not in our favor. If I wanted a parlay I would have chose that option. Tony I don't know if you are aware, but your softwre offers parlays. As a matter of fact its a lot easier to find the parlay icon, than it is to find your obscure rules on scratched horses.
Tony: really, you think you actually know more about anything than me?
Tony: amazing
Tony: i'll try not to let me ego get in the way
Tony: so lets go thru all the possible scenarios off the 5Dimes rules
Tony: as a pick 4 is 4 independent wagers
Tony: which really have no bearing on order
Tony: is that correct?
robert: Tony keep the $3 -$7. You must stick to your policies. But, eventhough I've been treated unfairly the entertainment level alone has been worth the $3to$7 your company has kept of mine!
Tony: you are so scared you might learn something
Tony: i'm glad i don't have to waste the time
Tony: have a good day
robert: Wrong, Once the horse was scrated out of the 1st leg, I had no chance of hitting my intended bet. W
Tony: the rules are listed on the site, if you don't like they, its your choice not to play those selections
robert: Answer this question. When you key a horse on top in and exacta in you key horse wins, but horse on the bottom get scratched why is the wager refunded. Why not pay off as a win bet.
Tony: the rule is basically intended to not punish customers who have a horse scratched in any of the races
Tony: you're talking about selections in the SAME race
Tony: then comparing to a selection in DIFFERENT races
Tony: we're talking apples and oranges
robert: Were talking common sense. And when a horse gets scratch in the 1st leg of a pick 4, common sense tells you the ticket should be refunded.
Tony: do we have a rule on the site?
Tony: if you didn't like the rules, you have said something before making the wagers
Tony: as all the rules are clearly listed on the site
Tony: if you don't like my rules, don't need to play in my house
Tony: that work better for you?
robert: No, but if your at any racetrack your ticket gets refunded. There is no chance of a pick four payoff. It's a different story if the horse is scratch after the sequence of races start, but in this instance no money was ever bet on the scratch horse in the 1st leg, because it all gets refunded.
Tony: you read my rules, correct?
robert: I didn't, but I did see I can play 3 horse parlay
Tony: well, so have i handled this issue in any way contrary to the rules listed on the site?
robert: I have read your rules now, and I understand them. But some suck, and don't consider common sense. If I have no chance of hitting a pick 4 before the sequence starts than I want my wager refunded. If not than I being cheated and being taken advantage of.
Tony: ok, you've stated your point, rules are what they are today
Tony: we'll be adding another racebook platform in the coming weeks
Tony: maybe the rules in the new platform will be more to your liking
Tony: but enforcement of the current rules stands
robert: Get it! I bet a pick 4, before the 1st race starts I have no chance of hitting the Pick 4, because my horse is scratched in the first race. By converting my bet to a 3 horse parlay in not fair. I have been taken advantage. Every track in the USA refunds this wager, because of common sense.
robert: Tony,
Tony: then goto the track
Tony: simple as that
Tony: gotta love hurting your own odds
Tony: so take the good with the bad
robert: Tony, don't worry about it. Yes I trying to prove a point, but we all know how inflexible and how lousy 5dimes customer appreciation is. This is your progotive. Please don't change on my behalf. Stick to your script and routine.
Tony: funny how much we like the extra payouts, and whine about one little thing
Tony: get over it
Tony: if you don't like how i run things, you have plenty of other great options out there in which i'm sure their overall horse rules will suite you better

 

[zeeman]

Funny, but I think they are in the right considering it's in their rules. Then again if it was my company, I'd just give you your $3 back and tell you to stop bothering me.

They may be right, but their rule is unfair to the customer and very opposite of common sense and USA race track rules.

You bet a pick 4 at any race track in the US. Your key horse gets scratch in the 1st leg. Now you have no chance of hitting the pick 4. All wagers involving the scratch horse in the first leg are refunded. This is how it works at every track and every sportsbook. But for some reason this 50 cent book coverts your wager to a 3 horse parlay. Who wants a 3 horse parlay, when your trying to hit a pick 4. It's unfair, but this is par for the course for this 50 cent book.

 

[JakeT.]

They may be right, but their rule is unfair to the customer and very opposite of common sense and USA race track rules.

You bet a pick 4 at any race track in the US. Your key horse gets scratch in the 1st leg. Now you have no chance of hitting the pick 4. All wagers involving the scratch horse in the first leg are refunded. This is how it works at every track and every sportsbook. But for some reason this 50 cent book coverts your wager to a 3 horse parlay. Who wants a 3 horse parlay, when your trying to hit a pick 4. It's unfair, but this is par for the course for this 50 cent book.

You wouldn't want that same rule if the first 3 legs hit and your last horse gets scratched and the tickets refunded... It goes both ways, at least in my eyes.

I know you and Tony/5D aren't really seeing eye to eye at this point, but one thing I've always liked about that guy is that he is a straight shooter who doesn't beat around the bush. He usually cracks me up with his frankness.

Good luck in future wagers man. I just see this one a little differently I guess. :toast:

 

[zeeman]

You wouldn't want that same rule if the first 3 legs hit and your last horse gets scratched and the tickets refunded... It goes both ways, at least in my eyes.

I know you and Tony/5D aren't really seeing eye to eye at this point, but one thing I've always liked about that guy is that he is a straight shooter who doesn't beat around the bush. He usually cracks me up with his frankness.

Good luck in future wagers man. I just see this one a little differently I guess. :toast:

Jake,

My whole argument is because the horse is scratched in the 1st leg. When a horse is scratch in a later leg, it's a different situation. Tracks will not refund your ticket, theywill substitute your scratched horse with the favorite. My argument is only valid when the scratch occured in the 1st leg of the sequence. No substitution is made in this instance and all wagers are refunded involving the 1st leg scratch. I hope you understand my argument, there's a big difference between a horse scratched in the 1st leg versus a horse scratched in any other leg. Once the pool is closed than all scratches are really the same. My horse was scratch when the pool was still open. Of course tickets shouldn't be refunded once the pools is closed. But the pool is still open when a 1st leg horse is scratched. If I wanted a pick 3 involving the next 3 legs than I have the option to bet it.

 

[Brewersin7]

i have a question, dont know how u bet the pick 4, but what do they do if u used 1 horse in leg one and 2 horses in each of the other legs say for $1.. $8 total wagered.. how do they do the parlay they now force you to take??

 

[wilheim]

Rubber Room material.


wilheim

 

[zeeman]

i have a question, dont know how u bet the pick 4, but what do they do if u used 1 horse in leg one and 2 horses in each of the other legs say for $1.. $8 total wagered.. how do they do the parlay they now force you to take??

Your ticket gets converted too 8 $1 three horse parlays. I don't think this is fair. A player best play is in the 1st leg and you end up receiving 8 3 horse parlay's and your best bet isn't even included. Different story if the scratch occurs in a later leg after pool is closed.

 

[zeeman]

Rubber Room material.


wilheim

Why. Rule needs to be discussed. I don't care that you moved it, maybe you should move it to horse section. Explain why rubber room.